Shipping

All Purple Hippo orders ship from Brisbane Australia with free Express shipping.

The majority of Nautical Horizon orders ship within two (2) business days of receiving payment. Generally, customers receive their orders within 5 business days.

Please note that we are not able to take responsibility for the non-delivery of orders. This includes non-delivery resulting from an incorrect or incomplete shipping address being provided.

Currently, Purple Hippo only ships orders within Australia. We are in the process of working with shipping partners to hopefully ship orders internationally in the near future.

Returns

We hope you love our products as much as we do. However, if for any reason you are unhappy with your purchase, Purple Hippo will gladly exchange it for another item in our store, within 30 days of purchase, provided the product isn’t damaged. Returns are for Purple Hippo store credit only. Customers are responsible for return shipping.

All returns must be authorised to be valid. Please contact us via our contact page to arrange a return. Returns sent without authorisation will not be valid for exchange or returned to customers.